Frequently Asked Questions
Everything you need to know about our sustainable leather bags and accessories.
What makes O My Bag leather sustainable?
Our leather is tanned without the use of harmful chemicals like chromium. We use a natural vegetable tanning process and work with certified tanneries in India that prioritize environmental standards and fair labor practices.
How do I care for my leather bag?
To keep your bag in top condition, we recommend using a leather protector spray before first use. For cleaning, use a damp cloth and specialized leather conditioner every few months to maintain its natural oils and patina.
What are your shipping costs and delivery times?
We offer worldwide shipping. Within the EU, delivery typically takes 2-5 business days. Shipping costs are calculated at checkout, but we offer free shipping on orders over a specific threshold depending on your location.
What is your return policy?
You can return your purchase within 28 days of delivery. Items must be in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer a warranty on your products?
Yes, we provide a 1-year warranty on all our bags and accessories. This covers manufacturing defects and hardware issues. It does not cover regular wear and tear or damage caused by improper care.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Klarna Pay Later, and Apple Pay to ensure a secure and convenient checkout experience.